Consultative selling online

Now that you have lots of visitors to your website and they're lodging enquiries in droves, how do you turn them into sales?

On a recent mystery shopping excursion with one of our clients, we discovered that most of their competition responded to web enquiries within 48 hours.

Our client converted over 40% of their enquiries simply by responding to them that day. The competition was left for dead.

We don't need to tell you that this is the most critical step of your website sales process. It's a step that most web designers are ill equipped to help you with, and you probably wouldn't expect them to anyway.

That's where we are different. We're experts in consultative selling. We help our clients to use consultative selling and systematic response to ensure that customers get their needs met and the sale is made.

To maximise your website sales, your response to web enquiries needs to be:

• Timely - The faster you respond, the higher the chance of getting the sale
• Systemised - When you're getting hundreds of enquiries a month, you don't want to be snowed under responding to emails
• Consultative - When a customer has enquired, they should be sold on you. Your job now is to meet their needs.
• Personal - Your sales process will have the greatest effect if you can do all of the above and still keep it personal.

Don't let your web enquiries disappear.

Call 03 9012 6600 now or fill in the contact form below to discuss how you can make your response to web enquiries more timely, systemised, consultative and personal.

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